Privacy Policy

Background

Privacy Policy

Effective Date: September 14, 2026

TrueRockRadio.com respects your privacy and is committed to protecting the personal information of our listeners, website visitors and users.

This Privacy Policy explains what personal information we may collect, how we use it, when it may be disclosed, how we protect it, and the rights available to individuals concerning their personal information.

TrueRockRadio.com handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as applicable provincial privacy legislation.

By using TrueRockRadio.com or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

We may collect personal information that you voluntarily provide to us. Depending on how you interact with TrueRockRadio.com, this may include:

Your name, email address, telephone number, mailing address, information submitted through contact forms, messages or requests sent to the station, contest or promotion entries, newsletter subscriptions, advertising inquiries, song requests, comments, feedback, and other information you choose to provide.

We will limit the collection of personal information to information that is reasonably necessary for the purposes identified at the time it is collected.

Information Collected Automatically

When you visit TrueRockRadio.com, certain technical information may be collected automatically by the website, our hosting providers, analytics providers or other service providers.

This information may include your Internet Protocol address, browser type, device type, operating system, referring website, pages visited, approximate geographic location, dates and times of visits, and information about how you interact with the website.

We may use this information to operate and improve TrueRockRadio.com, measure website traffic, understand how visitors use our services, maintain security, and identify technical problems.

Consent

Where required by Canadian law, TrueRockRadio.com will obtain meaningful consent before collecting, using or disclosing personal information.

Consent may be express or implied depending on the nature and sensitivity of the information and the circumstances in which it is collected.

When you voluntarily submit personal information for a particular purpose, such as entering a contest, contacting the station, subscribing to communications or submitting a request, you consent to the use of that information for the identified purpose.

You may withdraw your consent to the collection, use or disclosure of personal information at any time, subject to legal or contractual restrictions and reasonable notice.

To withdraw consent, contact us at info@truerockradio.

How We Use Personal Information

TrueRockRadio.com may use personal information to:

Operate and maintain the website and online radio services, respond to messages and inquiries, communicate with listeners and website visitors, process song requests or other submissions, administer contests and promotions, send newsletters or station information where consent has been provided, manage advertising or business inquiries, understand and improve our audience experience, maintain the security of our website and systems, investigate misuse or technical problems, and comply with legal or regulatory obligations.

We will not use personal information for a substantially different purpose without obtaining additional consent where consent is required by law.

Cookies and Similar Technologies

TrueRockRadio.com may use cookies and similar technologies to operate the website, remember visitor preferences, understand website usage, measure traffic and improve our services.

Third party services integrated into the website may also use cookies or similar technologies.

Most browsers allow users to control or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of portions of TrueRockRadio.com.

Analytics

TrueRockRadio.com may use third party analytics services to help us understand how visitors use the website.

Analytics providers may collect information including IP addresses, browser information, device information, pages visited, approximate location, referring websites and interaction with the website.

This information may be processed by the analytics provider in accordance with its own privacy policies.

Streaming Services and Embedded Content

TrueRockRadio.com may use third party services to provide online radio streaming, audio players, video, social media content, music information, advertisements or other interactive features.

When you use or interact with these features, certain information may be transmitted directly to the third party providing the service.

Those companies operate independently from TrueRockRadio.com and their collection, use and disclosure of information are governed by their own privacy policies and terms of service.

TrueRockRadio.com is not responsible for the privacy practices of independent third party services.

Advertising

TrueRockRadio.com may display advertisements supplied directly by advertisers or through third party advertising services.

Advertising providers may use cookies, device identifiers or similar technologies to deliver and measure advertising.

TrueRockRadio.com does not sell personal information that you submit directly to us.

We will not disclose your personal information directly to an advertiser for its own marketing purposes without your consent unless otherwise permitted or required by law.

Email and Electronic Communications

If you subscribe to station updates, newsletters, promotional messages or other electronic communications, TrueRockRadio.com may use the contact information you provide to send those communications.

Where required by Canadian law, promotional or commercial electronic messages will be sent with appropriate consent and will include a method of unsubscribing.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions contained in the message or by contacting info@truerockradio.

You may continue to receive administrative or transactional communications that are reasonably necessary to provide a service you have requested.

Contests and Promotions

TrueRockRadio.com may occasionally conduct contests, giveaways or promotions.

We may collect information reasonably necessary to administer those promotions, including a participant’s name, contact information, age confirmation and information required to determine eligibility or award a prize.

Additional terms, contest rules or privacy information may be provided when you enter a particular promotion.

Information collected for a contest or promotion will be used for the purposes disclosed when the information is collected and as otherwise permitted by law.

Social Media

TrueRockRadio.com may operate accounts or pages on third party social media platforms.

Information you provide directly to a social media service is subject to the privacy practices of that service.

Comments, photographs, posts or other information submitted publicly through social media may be visible to other users depending on your privacy settings and the nature of your interaction.

Disclosure to Service Providers

TrueRockRadio.com may use third party service providers for functions including website hosting, streaming, email delivery, analytics, technical support, advertising, security, data storage and contest administration.

These providers may have access to personal information where reasonably necessary to provide their services.

We expect service providers handling personal information on our behalf to use appropriate privacy and security protections.

Processing Outside Canada

Some service providers used by TrueRockRadio.com may store or process information outside Canada.

When personal information is processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies or governmental authorities in accordance with those laws.

Legal Disclosure

TrueRockRadio.com may disclose personal information when disclosure is permitted or required by Canadian law, including in response to a lawful court order, subpoena, warrant, government request or other legal process.

We may also disclose information where reasonably necessary to investigate fraud, abuse or security incidents, protect our rights or property, enforce our terms or protect the safety of TrueRockRadio.com, our users or others.

Retention of Personal Information

TrueRockRadio.com retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to meet legal, regulatory, accounting, security or operational requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it.

Security

TrueRockRadio.com uses reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the personal information in our possession.

These measures are intended to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

No website, internet transmission, computer system or electronic storage system can be guaranteed to be completely secure.

Privacy Breaches

If TrueRockRadio.com becomes aware of a breach involving personal information, we will investigate the incident and take reasonable steps to contain it and reduce the risk of harm.

Where required by Canadian law, we will notify affected individuals and the appropriate privacy authorities of a breach that creates a real risk of significant harm.

Children’s Privacy

TrueRockRadio.com does not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If we become aware that personal information has been improperly collected from a child, we will take reasonable steps to delete the information or obtain appropriate consent.

Access and Correction

You may request access to personal information that TrueRockRadio.com holds about you.

You may also request that inaccurate or incomplete personal information be corrected.

Certain information may be withheld where withholding access is permitted or required by applicable law.

Requests for access or correction may be submitted to:

Privacy Officer
TrueRockRadio.com
Email: info@truerockradio

We may request information reasonably necessary to verify your identity before responding to a privacy request.

Privacy Complaints

If you have a question or concern regarding the collection, use, disclosure, retention or protection of your personal information, you may contact our Privacy Officer.

We will review privacy complaints and respond within a reasonable period of time.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.

Accountability

TrueRockRadio.com is responsible for personal information under its control.

The individual responsible for overseeing our privacy practices may be contacted at:

Privacy Officer
TrueRockRadio.com
Email: info@truerockradio

Questions concerning this Privacy Policy or TrueRockRadio.com’s handling of personal information should be directed to the Privacy Officer.

Links to Other Websites

TrueRockRadio.com may contain links to websites operated by other individuals, companies or organizations.

We do not control those websites and are not responsible for their content, security or privacy practices.

We encourage visitors to review the privacy policies of third party websites before providing personal information.

Changes to This Privacy Policy

TrueRockRadio.com may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.

The current version will be posted on TrueRockRadio.com with its effective date.

Material changes affecting how personal information is collected, used or disclosed may require additional notice or consent where required by applicable law.

Contact

For questions, requests, concerns or complaints relating to privacy, please contact:

Howie Silbiger
TrueRockRadio.com
Email: info@truerockradio

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